Leaving? Here’s how.

At NaijaPrimeTips, we respect your right to close your account and have your personal data removed. This page explains exactly how deletion works, what we need from you, what we check before deleting, and what we retain after.

To request deletion of your NaijaPrimeTips account, follow these steps:

1. Send an email from the email address registered to your account.
2. Use the subject line “Account Deletion Request”.
3. Include the required information listed in the email template below.
4. Wait for our verification reply — we may ask you to confirm identity (e.g., via a code sent to your registered phone or email).
5. Await the review outcome — usually within 14 business days.

Email template (copy and fill in):

We require a reason for every deletion request. This is not to discourage you from leaving — it is to help us:

• Understand genuine issues so we can improve the platform.
• Detect patterns of fraud, abuse, or coordinated misuse.
• Distinguish voluntary exits from attempts to evade obligations or investigations.
• Comply with Nigerian data protection requirements regarding accountability for data processing.

Acceptable reasons include (but are not limited to): no longer interested, financial reasons, found an alternative service, privacy concerns, negative experience, or account compromise.

Your account is eligible for deletion when all of the following are true:

• You are the verified owner of the account (email, phone, or identity verification passes).
• You have no outstanding fees, dues, or financial obligations to NaijaPrimeTips.
• You are not under any active investigation for fraud, hacking, impersonation, or abuse.
• You are not subject to a court order, legal hold, or regulatory directive that requires us to preserve your data.
• You have no active pending dispute, complaint, or claim involving your account.

If any of the above conditions is not met, we will inform you and explain what needs to be resolved first.

Before your account can be deleted, you must settle any amounts owed to NaijaPrimeTips. These may include:

• Unpaid membership or subscription fees.
• Unpaid winnings dues owed under your sign-up agreement.
• Any other agreed fees disclosed to you before or during your use of the Services.

We may refuse or delay an account deletion request if the account is subject to any of the following:

• An active internal investigation for hacking, unauthorised access, or exploitation of our systems.
• Suspected impersonation of another user, analyst, staff member, or public figure.
• A court order, subpoena, or directive from a competent authority requiring preservation of the account and its data.
• A law enforcement request in connection with an ongoing criminal matter.
• An open fraud, chargeback, or payment dispute.
• An active dispute with another user (e.g., harassment, scam, or defamation allegations).

Deleted or anonymised:

• Account profile information (name, email, phone, bio, profile picture).
• Chat messages and community content (unless subject to a legal hold).
• Authentication tokens and device identifiers linked to your account.
• Preferences and settings.

Retained (where required):

• Financial transaction records — as required by Nigerian tax and financial regulations.
• Records needed to resolve open disputes, enforce agreements, or comply with court orders.
• Fraud-prevention records used to protect the platform and other users.
• Aggregated, anonymised statistics that no longer identify you.

Once your deletion request is approved and processed:

• Your personal data will be deleted or anonymised within 30 days.
• Some records may be retained for longer where required by law, or to resolve an outstanding legal matter.
• Backup copies may persist for a short period (typically up to 90 days) before being purged on our normal backup cycle.

For more detail, see our Privacy Policy, Section 08 (Data Retention).

Our standard processing window is:

• Acknowledgement: within 2 business days.
• Eligibility review: up to 14 business days.
• Final deletion (if approved): within 30 days of approval.

Timelines may extend if we need additional information from you, or if your account is under a legal or investigative hold.

You may withdraw your deletion request at any time before the deletion is finalised. To do so, simply reply to the acknowledgement email confirming that you wish to keep your account.

Once deletion is complete, it is irreversible. We cannot recover deleted data.

If you delete your account and later wish to return:

• You may register again with the same or a different email.
• Your previous data will not be restored — you will start fresh.
• Any prior dues, disputes, or obligations do not reset simply because you deleted your account.

For deletion requests or questions about this process: